Maintenance & Support Services

Northdoor offers technical expertise and support across your entire hybrid IT infrastructure, working with a wide portfolio of vendors including, IBM, VMware, Citrix, Veritas, Dell/EMC, Cisco and many more.

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Multi Vendor Maintenance (MVM)

One contract. One point of accountability.

Northdoor provides hardware and software maintenance for our clients’ entire IT environment, both inside and outside of the data centre, for over 30,000 IBM and non-IBM products.

Born out of the recognition that all clients have heterogeneous IT environments and all of it needs to be serviced and kept ‘always-on’, Northdoor Multi Vendor Maintenance (MVM) is an evolution of our long-term Technology Support Services (TSS) business.  Extending our traditional technology support services beyond the domain of IBM logo equipment provides a valuable service to our clients, is a logical extension of our world class delivery service and brings new business opportunity for TSS in a high growth market.

In this world of cloud, cognitive, big data and mobile, clients can be confident that their entire hybrid IT environment is protected and supported by the deep expertise of Northdoor.

The benefits of Multi Vendor Maintenance

  • One start date for multiple contracts
  • Dedicated support service team
  • Significantly less administration
  • Ensure continued support with no “missed” renewals
  • Benefit from volume purchasing arrangements

We can cover multiple product lines:

  • All IBM hardware, such as Power Systems,  Storage, and Tape.
  • All IBM software, such as Rational, WebSphere, Tivoli, Db2, and Cognos.
  • Other hardware, such as HP, Sun, and Cisco.
  • Other software, such as Oracle, VMware, and Microsoft.
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