An overview of third-party support for Oracle
Are you tired of the high costs and impersonal service associated with Oracle support? Northdoor offers third-party Oracle support from IBM that offers a compelling alternative, promising significant cost savings and personalised, responsive service.
This blog provides an overview for clients considering IBM for their Oracle third-party support needs. It emphasises the benefits, addresses common concerns, and explores real-life success stories.
What are the key benefits of IBM’s third-party Oracle support?
1. Cost Savings: Northdoor and IBM can slash your annual Oracle support fees by 50% or more, freeing up your budget for other crucial initiatives.
2. Support for customisations: Unlike Oracle, Northdoor and IBM support your customisations and integrations without pushing for expensive upgrades, ensuring your unique setups remain intact.
3. High-quality service: You get a dedicated support team with deep Oracle expertise, offering prompt and personalised service that surpasses the generic support often experienced with Oracle.
4. Long-term support: We support older versions of Oracle products, allowing you to maintain stability and avoid forced upgrades that disrupt your operations.
5. Risk mitigation: Northdoor’s and IBM’s proven track record in security and compliance ensures that your systems remain secure, mitigating risks effectively.
What are some of the common concerns of Oracle third-party support?
1. Risk of legal issues:
- Concern: There is a fear that third-party support might violate Oracle’s policies.
- Reality: IBM strictly adheres to legal guidelines and ensures compliance with all software licensing agreements, providing a secure and lawful support solution.
2. Quality of Support:
- Concern: Doubts about whether third-party support can match Oracle’s quality.
- Reality: Northdoor’s support teams are seasoned Oracle experts, offering personalised service and quicker resolution times compared to Oracle’s one-size-fits-all approach.
3. Security Concerns:
- Concern: Worries that third-party providers might not offer the same level of security.
- Reality: IBM boasts robust security measures and tailored security solutions that often surpass Oracle’s provisions, ensuring your data remains protected.
Case studies: Successful transition stories
Large Financial Institution: A major bank transitioned to IBM, enjoying a 60% reduction in support costs and praised the personalised attention and faster response times they received.
Global Manufacturing Company: This company avoided a costly upgrade by switching to IBM, maintaining their current Oracle system with full support for customisations, illustrating IBM’s flexibility and cost-effectiveness.
Comparative analysis: Oracle vs. IBM
- Cost: Oracle’s support is significantly more expensive. IBM offers a clear cost advantage.
- Service: Oracle’s service can be impersonal and slow. IBM provides personalised, responsive support.
- Flexibility: Oracle often pushes for upgrades. IBM supports your current environment, including customisations.
- Security: Both offer strong security, but IBM tailors its approach to meet your needs.
Conclusion
For many organisations, Northdoor’s and IBM’s third-party Oracle support can offer substantial benefits, including cost savings, superior service, and flexible, long-term support for customisations and older software versions. Evaluating these factors can help determine if IBM is the right fit for your Oracle support needs.
Get in touch
So, if you are coming to a renewal of your Oracle support agreement or re-evaluating your current database strategy, this is an opportunity to see how you can reduce your Oracle costs and get more from your licences. Contact us for a consultation with our IBM Oracle expert.